Spa Supervisor

Department:

Spa

Summary:

Assist the manager in overseeing the day to day operations, guest service & team members of the Salon/Spa. Maximizing guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Assisting with continued development of client database, services and product for financial growth.

Essential Functions:

  • Provide exceptional guest service to all internal and external guests.
  • Implement Aveda experiences and ensure RCCR policies/procedures are followed, providing leadership, clear direction and assist Spa staff on a daily basis.
  • Assist with monthly "Huddles."
  • Responsible for scheduling guests, reviewing service provider's daily schedules.
  • Interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.
  • Responsible for handling all customer challenges appropriately as needed.
  • Assist with inventory control, monthly counts and ordering.
  • Strong knowledge maintained on equipment and POS processing.
  • Understand responsibility of Supervising the day to day operations of a 7 day a week luxury Resort Salon & Spa.
  • Participate in all Aveda required trainings and implement practices that are taught.
  • Assist with group/party coordinator and RCCR department liaison.
  • Responsible for maintaining personals service provider licensing and continued education as well as licensing review of all Spa personnel.

Required:

  • High School diploma or GED equivalent.
  • Two to five years’ experience in management and/or supervisor procedures with 4-year degree in related fields or equivalent work experience.
  • Have and maintain Iowa relevant certifications.

Schedule:

FT: includes days, evenings and weekends

Salary:

$14.95/hr ($13.70+exp+$1.50 attendance bonus)

Rhythm City Casino Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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