Banquet Supervisor

Department:

Food & Beverage

Summary:

The Banquet Supervisor is responsible for assisting with the day-to-day operations of the Banquet department, ensuring product quality, consistency, employee development, and meeting guest service standards.

Essential Functions:

  • Ensure service standards are being met for the department.
  • Accurately set up and successfully execute events according to established guidelines and expectations (BEOs).
  • Must demonstrate accommodating tendencies and flexibility to meet guest expectations.
  • Must be available to work a flexible schedule and attend events at varying times and days, especially weekends.
  • Accurately document and account for all charges in a timely manner and in accordance with set expectations.
  • Ensure guest bills are accurate and submitted timely.
  • Appropriately manage staffing levels in an effective manner and in accordance with company guidelines and expectations to meet business volumes.
  • Evaluate and track costs associated with event operations and recommend changes or corrective action if necessary.
  • Ensure compliance with all company and department of health rules and regulations.
  • Monitor and maintain all outlet sanitation, storage, and rotation of inventory.
  • Responsible for fast and efficient functionality and service of events.
  • Must be able to obtain all necessary licenses as required by local, state, and federal governments.
  • Responsible for all relevant inventories including rotation, par levels, physical inventory, and discontinued items.
  • Provide exceptional guest service for all external and internal customers.
  • Assist with the operation of the Banquet department, successful performance of employees, and a favorable guest experience.
  • Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
  • Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
  • Must be able to stand/walk for up to eight (8) consecutive hours.
  • Have the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
  • Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
  • Ability to perform assigned duties under frequent time pressures and in an interruptive environment.

Required:

  • Minimum of 2 years’ experience in banquet management and/or supervisor procedures.

Schedule:

FT: Varies based on events

Salary:

TBD

Rhythm City Casino Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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