Assistant General Manager

Department:

Administration

Summary:

Reports to the General Manager.  Assists the General Manager in managing the ongoing operations for the property.  Responsible for directing the overall day to day operations of the casino resort.  Works closely with the General Manager to ensure the overall success of the property.  Directs operational goals, leads a collaborative work environment between departments and areas while directing the implementation of the overall strategic plan, operational goals and monitoring achievements of performance and profit objectives.  Monitors the gaming and resort areas, and assures compliance with company policy and regulatory requirements.  Oversees and directs casino resort personnel, handles issues and opportunities on the casino floor and in resort areas, addresses customer complaints, maintains an open door policy, promotes great customer service and excellence in the operation.  Ensures that everything runs smoothly and efficiently across the operation.  Strong communication and leadership skills.  The position requires a professional, positive leader, capable of handling a variety of situations in a calm, professional manner.  The abilities to lead by example, focus, motivate a team, innovate, and provide excellent customer service are a must.  The position is full-time.  Flexibility and reliability are musts.  The schedule varies, with a regular presence across all three shifts, including but not limited to, Friday, Saturday, Sunday, and holidays.  

Essential Functions:

  • Oversees the activities of all departments, working directly with Property Directors, including managing and maintaining standard operating procedures, Iowa Racing and Gaming Commission Rules and Regulations, and customer service standards.
  • Responsible for the overall integrity of daily operations, ensures compliance and training with all regulatory, internal control, and associated policies and procedures.
  • Responsible for ensuring optimal operations and consistent high quality standards in all areas of the resort are being met 24-7.
  • Maintains an open door policy with all employees.
  • Maintains a working relationship with Iowa Racing and Gaming Commission Staff and Department of Criminal Investigations Staff on site.  
  • Understanding and knowledge of the operations of each department. Works closely with Department Directors to ensure department goals are being met.
  • Reviews security and surveillance reports and takes appropriate actions as needed from those reviews.
  • Reviews employee safety matters to determine if any additional training is needed or modification needed to an area due to an injury to reduce future potential employee injuries.  
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all employees and addresses issues as they arise.  Works with departments to ensure all guests concerns and comments are being responded to appropriately and professionally.  
  • Demonstrates positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times.
  • Works with all departments to ensure operational excellence, resort cleanliness, and the highest quality of operation standards are met at all times.   
  •    Responsible for working with the General Manager and property leadership on overall department budgets, profit and loss statements, cost analysis, and labor analysis.  Reports budget concerns/deviations to the General Manager.
  • Presents oneself as a credit to the Company, leads by example, and encourages others to do the same.
  • Identify compliance risks and take actions necessary to eliminate or minimize risks.
  • Champion within the organization, a commitment to honesty, integrity, responsible corporate behavior and in full compliance with all applicable laws, regulations and Company policies.
  • Identify compliance risks and take actions necessary to eliminate or minimize risks.
  • Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
  • Performs all other related and compatible duties as assigned.

Required:

  • High school diploma required, college degree preferred.
  • 10 years progressively more challenging experience in a gaming operations leadership role.
  • Knowledge of Iowa Racing and Gaming Commission policies, procedures and guidelines a plus.
  • Must be able to obtain and maintain a Class C Iowa Racing and Gaming Commission gaming license.
  • Knowledge of all facets of the gaming industry.
  • Strong Customer Service mentality with first-rate attention to detail.
  • A passion for mentoring and inspiring others to reach their full potential.
  • Ability to prepare, understand, and analyze business strategies, budget, and P&L Statements and Business Plans.
  • Excellent oral and written communication skills.
  • Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access and Microsoft Outlook).
  • Proven leader with strong managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies.
  • Must possess excellent interpersonal and employee relations skills.
  • Ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, employees, guests and vendors.
  • Ability to supervise, coordinate, direct and assign work.
  • Ability to analyze, develop timelines, project resources, monitor and evaluate results.
  • Ability to hire, motivate and maintain a viable work force. Must be able to provide multi-shift responsibility with emphasis on swing and weekends.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a highly regulated business.

Schedule:

Full-Time; Varies to include Days, Weekends, Evenings, and Holidays

Salary:

DOE

Rhythm City Casino Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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