Call Center Agent

Department:

Hotel

Summary:

The call center agent will be responsible for answering and directing all incoming calls that come into our call center.

Essential Functions:

  • Provide exceptional customer service to all internal and external customers.
  • Have a pleasant phone voice.
  • Transfer guests call to the appropriate area they requested.
  • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • Be able to learn the Opera system.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Knowledgeable in all casino areas, marketing programs, safety & security.
  • Perform job functions with attention to detail, speed, and accuracy.
  • Prioritize, organize and follow-up.
  • Understand guests’ service needs.
  • Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
  • Answer questions regarding local area facilities and points of interest.
  • Read and update the Front Desk Communication Log daily.
  • Know and follow the hotel emergency procedures.
  • Other duties as assigned/needed.

Required:

  • Compute basic arithmetic.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Work cohesively with co-workers as part of a team.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Ability to work under frequent time pressure in an interruptive environment.

Schedule:

FT: 2p-10p or 3p-11p; days vary

Salary:

$11.75/hr ($10.50+exp+$1.25 attendance incentive)

Rhythm City Casino Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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