Front Desk Agent/ Supervisor

Department:

Hotel

Summary:

The Hotel Front Desk Agent/Supervisor is responsible for the registration of guests staying in the hotel, as well as communicating hotel services and any promotions. The supervisor oversees the Call Center, Front Desk, & Night Custodian positions, and handles all guest problems and complaints. This position must be focused on providing the highest level of guest service, as it has a direct impact on the guest experience while staying at the resort.

Essential Functions:

  • Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
  • Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
  • Operate the hotel phone system using friendly and professional service.
  • Handle all shift cash transactions accurately.
  • Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
  • Coordinate with other departments to fill special guest requests or to resolve problems.
  • Read and update the Front Desk Communication Log daily.
  • Understand and follow all hotel emergency procedures.
  • Maintain confidentiality of guest information and hotel data.
  • Provide exceptional customer service to all internal and external customers.
  • Perform functions under frequent time pressure in an interruptive environment.
  • Work cohesively with a team to accomplish assigned duties
  • Provide feedback and coaching to employees when necessary.
  • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • Remain knowledgeable in all casino areas, marketing programs, safety & security operations.
  • Know and follow company policy and procedures according to the RCCR Employee Handbook.
  • Establish a rapport with guests by maintaining a personable attitude.
  • Provide training for the Call Center, Front Desk, and custodian positions.
  • Must be able to conform to a professional look.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Must be punctual.
  • Refined verbal and written communication skills
  • Ability to work under frequent time pressures in an interruptive environment.
  • Prioritize, organize and follow up.
  • Work cohesively with co-workers as part of a team.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.

Required:

  • High School Diploma or GED; six months experience customer service; or equivalent combination of education and experience.
  • Effective interpersonal and communication skills.
  • Maintain courteous and effective working relationships with others.
  • Ability to work under time pressure with a positive attitude.
  • Basic computer literacy & capabilities

Schedule:

PT:  7a-3p, 11a-7p, or 1p-9p or 2p-10p; Days Vary

Salary:

$15.92/hr+($14.42+$1.50 attendance bonus)+exp.

Rhythm City Casino Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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