Technology Engineer

Department:

Technology

Summary:

Engineers are integral members of the organization. They provide services necessary for a high quality technology experience to board members, employees, vendors, and guests. Engineers are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. Engineers are accountable for using best business practices to administer and support our organization's network and systems typical to the entertainment and hospitality industry with outstanding customer service skills. The Engineering I position differentiates itself from the other Engineering positions by demonstrated abilities, years of experience, education, and certifications.

Essential Functions:

  • Engineers administer and maintain our network and systems to ensure availability to all users, vendors, guests, and interfaces.
  • Engineers must have a solid knowledge of OSI model and TCP/IP networking, server farms, storage architectures, load balancing, backup and recovery standard operating procedures.
  • Engineers will actively monitor Banquet Event Orders, address event requests for support, respond to inquiries about events, and seek to improve the delivery of requested technologies from the team engineering analysis and statistics.
  • Engineers will work with their teammates to support the availability of technology requested and delivered. Engineers will deliver technology using great people skills so they are able to communicate with the ability to listen and understand what the customer is trying to achieve while remaining approachable.
  • Engineers will plan, coordinate, and implement security measures within the constraints of our highly regulated environment when delivering technology solutions. Engineers will administer and/or assist event services staff to deliver various formats of media including text, pictures, music, sound, videos/movies, recordings, animations, communications, connectivity, and more.
  • Under the direction of the Technology Manager, Engineers must demonstrate the aptitude to document and implement processes to increase efficiency, productivity, reliability and scalability with attention to minimizing or eliminating risk and staying compliant.
  • Engineers will demonstrate their knowledge of designing, implementing, and supporting highly available systems in a 7x24x365 operation.

Required:

  • Considerable preparation and hands-on experience is needed.
  • Job requires being careful about detail and thorough in completing work tasks.
  • Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Job requires analyzing information and using logic to address work-related issues and problems.
  • Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Job requires a willingness to take on responsibilities and challenges.
  • Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Job requires being open to change and to considerable variety in the workplace.
  • Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Job requires being honest, trustworthy beyond a fault, and ethical.

Schedule:

Mon-Fri 9a-5p, varies and subject to change based on events including nights, weekends, and holidays

Salary:

TBD

Rhythm City Casino Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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