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Position
Department
Description
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Front Desk SupervisorHotelApply

Summary

The Hotel Supervisor oversees the Call Center, Front Desk, & Night Custodian positions, and handles all guest problems and complaints.  This position is responsible for hiring, scheduling and training the employees in these areas.  Hotel Supervisors are required to provide prompt service recovery while maintaining a positive and helpful attitude.   

Essential Functions

  • Assist Hotel Manager in scheduling, interviewing and hiring new employees in the Call Center, Front Desk and custodian positions.
  • Provide feedback and coaching to employees when necessary.
  • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • Remain knowledgeable in all casino areas, marketing programs, safety & security operations.
  • Know and follow company policy and procedures according to the RCGR Employee Handbook.
  • Establish a rapport with guests by maintaining a personable attitude.
  • Provide training for the Call Center, Front Desk, and custodian positions.
  • Ability to tolerate angry or upset customers.
  • Must be able to conform to a professional look.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Must be punctual.
  • Refined verbal and written communication skills
  • Ability to work under frequent time pressures in an interruptive environment.
  • Prioritize, organize and follow up.
  • Work cohesively with co-workers as part of a team.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.


Required

  • A.A.; 2 years Hotel supervisory experience; or equivalent combination of education and experience.
  • Demonstrate exceptional interpersonal and communication skills.
  • Maintain courteous and effective working relationships with others.
  • Ability to work under time pressure in an interruptive environment.


Schedule

FT position: 10p-8a OR 11p-7a

Salary

$13.70/hr+exp, additional $1.25 attendance bonus


Rhythm City Casino Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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Rhythm City Casino Resort™
7077 Elmore Avenue
Davenport, IA 52807

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